Privacy Policy for MITRA MATEL

Last Updated: September 10, 2025

This Privacy Policy governs the manner in which MITRASOFT ("we," "us," or "our"), located at Ds. Kwangsan RT 02 RW 03 Kel. Ketapang Kec. Susukan Kab. Semarang 50777, collects, uses, maintains, protects, and discloses information collected from users (each, a "User") of the MITRA MATEL mobile application (the "Service").

1. Acceptance of This Policy

By using the Service, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Service. Your continued use of the Service following the posting of changes to this policy will be deemed your acceptance of those changes.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service.

A. Personal Data Provided by You

This is data you actively and voluntarily give us, such as when you create an account, submit customer support tickets, or participate in surveys.

Data Category Specific Data Points Purpose
Identifiers Email address, User Name, Password (encrypted), Profile Picture Account registration, login, and personalization.
Correspondence Content of emails, support tickets, and chat history. Customer support and troubleshooting.
Transaction Data Purchase history (but not payment details, which are handled by Google Play). Validating in-app purchases and managing subscriptions.

B. Data Collected Automatically (Usage Data)

When you access the Service, our servers and integrated Third-Party Service Providers automatically record information about your device and usage.

Data Category Specific Data Points Purpose
Device Information Device type (e.g., Samsung S23), operating system version, unique device identifiers (Android ID, Advertising ID), and mobile network information. Compatibility optimization, security, and fraud prevention.
Usage Details Time spent in the app, pages/features viewed, crash logs, and referral source (how you found the app). Analytics to improve app performance and user experience.
Approximate Location Data (If applicable) Coarse geographical location derived from IP address or network data. Localizing content (e.g., language, currency) or serving location-relevant ads.

C. Data Collected via Permissions (If applicable)

Our app requires certain permissions on your device to function. We only access the corresponding data when necessary to provide the Service's core function.

Required Permission Data Accessed Core Functional Purpose
Camera Photos/Videos Allows users to Take and upload a profile picture.
Storage/Files Photos/Media Allows users to Store generated content or load content.
Microphone Record Voice Allows users to Record voice for voice search feature.
Location Service Pin Location Allows users to Send location to server.

3. Third-Party Service Providers

We utilize the following third-party companies and individuals ("Service Providers") to facilitate our Service, to perform Service-related services, or to assist us in analyzing how our Service is used. These third parties may have access to your data only to perform these tasks on our behalf.

Service Provider Role/Type of Data Shared Link to Privacy Policy
Google Play Services Core Services, Device/Usage Data https://policies.google.com/privacy
Google AdMob (If applicable) Advertising, Device/Usage/Ad Data https://policies.google.com/technologies/ads
Firebase (Analytics & Crashlytics) Analytics, Crash Reporting, Usage Data https://firebase.google.com/support/privacy

4. How We Use the Information

We use the collected information for the following specific purposes:

  1. To Provide and Maintain the Service: Including monitoring its usage and ensuring core functionality.
  2. To Manage Your Account: To verify your identity and manage your registration as a user of the Service.
  3. For Communication: To send you technical notices, security alerts, and administrative messages.
  4. For Personalization: To deliver customized content or features based on your usage patterns.
  5. For Advertising (If Applicable): To serve targeted or non-targeted advertisements based on your use of the Service and information collected by AdMob or other ad networks.
  6. For Security: To identify and prevent potential fraudulent activities.

5. Disclosure of Data

We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation (e.g., a court order or subpoena).
  • Protect and defend the rights or property of MitraSoft.
  • Prevent or investigate possible wrongdoing in connection with the Service.
  • Protect the personal safety of users of the Service or the public.
  • Protect against legal liability.

6. Data Retention and Deletion Policy

A. Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. Generally, we retain account information for as long as your account is active and for a reasonable period thereafter to allow you to re-activate the account without data loss.

B. Deletion

You have the right to request the deletion of your personal data. You may delete your data by  Contact Administrator > Request Delete > Account Deletion Process. The process may vary around 3 - 7 days of calendar after receiving your request. This deletion will be processed for all data under our control and will include data shared with third parties, where technically feasible.

7. Your Data Protection Rights (GDPR, CCPA)

Depending on your jurisdiction, you may have the following data protection rights:

  • The Right to Access: The right to request copies of your personal data.
  • The Right to Rectification: The right to request that we correct any information you believe is inaccurate.
  • The Right to Erasure (Deletion): The right to request that we erase your personal data, under certain conditions (as detailed in Section 6.B).
  • The Right to Object to Processing: The right to object to our processing of your personal data, under certain conditions.

To exercise any of these rights, please contact us at the email address provided in Section 9.

8. Children's Privacy

Our Service is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from anyone under this age. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us immediately.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us: